Returns & Exchanges

At LashBase, we want you to be completely satisfied with your professional supplies; if you are not, you can return unopened and unused products within 14 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization form.

• 2.
  Package Your Items

  Ensure the products are in their original, unopened packaging and securely wrap them to prevent damage during transit.

• 3.
  Ship to LashBase

  Affix the provided return label or use a tracked shipping service to send your package back to our distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.